Shipping Policy

Delivery timeframe: approximately 7 to 12 business days.

Kemu.com.au partners with multiple courier networks to offer efficient, cost-effective delivery. Carrier selection is determined by item weight, package dimensions, and shipping costs. Once your payment is cleared, our suppliers dispatch your order directly from their distribution centres using their designated courier.

Our Courier Partners

  • Australia Post
  • Aramex
  • Allied Express
  • Border Express
  • Couriers Please
  • Direct Freight Express
  • Hunter Express
  • Sendle
  • StarTrack
  • TNT Australia
  • Team Global Express

Courier Information & Tracking

Australia Post
Dispatches orders via Parcel Post or Express Post. Once your order ships, you will receive a confirmation email with a tracking number. If you are unavailable and there is no secure place to leave your parcel, it will be taken to the nearest Post Office for collection.
Track your order with Australia Post

Aramex
Once your order is dispatched, Aramex will send a confirmation email with your tracking number. Aramex offers both Authority to Leave (ATL) and Signature Required services. If the courier cannot leave your parcel securely, it will be returned to the nearest depot for pickup. Please note: Aramex cannot deliver to PO Boxes — a physical street address is required.
Track your order with Aramex

Allied Express
Will contact you via SMS or phone prior to delivery and again once delivery is complete. If you miss your delivery, the driver will leave a calling card with instructions to arrange collection or schedule a re-delivery.
Track your order with Allied Express using your consignment number and postcode.

Border Express
Requires a physical street address (no PO Boxes). If you miss your delivery, the driver will leave a "Sorry We Missed You" card with instructions to arrange collection or re-delivery.
Track your order with Border Express using your consignment number.

Couriers Please
Deliveries require a signature by default. Once your order is placed, you will receive an email to select your preferred delivery option — including Authority to Leave (ATL), collection point, delivery to a neighbour, address update, or rescheduled delivery.
Track your order with Couriers Please

Direct Freight Express
Will email you a dispatch confirmation containing your consignment note and customer reference number. If you miss your delivery, the driver will leave the parcel in a secure location where possible. If no safe place is available, you will receive an SMS or email with re-delivery instructions.
Track your order with Direct Freight Express using your consignment number.

Hunter Express
Once your order dispatches, you will receive an email with your tracking number. If you miss your delivery, the item will be returned to the depot and you will be notified to arrange re-delivery. Please note: Hunter Express requires a physical street address and cannot deliver to PO Boxes.
Track your order with Hunter Express

Sendle
Once your order has been dispatched, you will receive a confirmation email from Sendle with your tracking number. If you miss your delivery, the courier will leave a calling card or drop the parcel at a local collection point for easy pickup.
Track your order with Sendle

StarTrack
A division of Australia Post. Provides real-time tracking and electronic proof of delivery across CBD and metro areas in Australia's major capital cities. You will receive a notification once your order is delivered. If you miss your delivery or no safe drop location is available, your parcel will be taken to the nearest Post Office for collection.
Track your order with StarTrack

TNT Australia
Requires a physical street address (no PO Boxes). For residential deliveries, TNT operates on an Authority to Leave policy by default — your parcel may be left in a safe spot if you are not home, unless you explicitly request a signature upon delivery.
Track your order with TNT Australia using your consignment note.

Team Global Express
Requires a physical street address (no PO Boxes). If you miss your delivery, the driver will leave a card with collection instructions. You can also visit the Team Global Express website to schedule a re-delivery.
Track your order with Team Global Express